capitolcleaningtx.com · draft for the pilot
Customer policies
Plain-language rules for the Greater Houston pilot. Counsel has not signed off. Windows and fees are editable in src/config/launch.json.
Cancellation window: 24 hours. Reschedule window: 24 hours. Re-clean request window: 24 hours.
Sales tax treatment is not confirmed. Do not collect tax until an adviser signs off.
Provider payout happens after completion and the issue-review window. Not automated in this MVP.
Estimates and scope
Your quote is an estimate for the rooms, condition, and add-ons you listed. It is not a guaranteed fixed price until we accept the request. If the home does not match the details, the crew may pause and we will contact you before extra work.
Who does the cleaning
Capitol Cleaning books the job. An approved independent local cleaning company performs the work with its own crew, supplies, and insurance. We do not list a public directory of cleaners, and we do not claim bonding, licensing, or background checks unless a specific provider’s documents have been verified for that job.
Scheduling, arrival window, and access
Preferred dates are requests. We confirm an arrival window after a person reviews the job. Someone 18 or older must provide access, parking instructions, gate codes, and pet plans before the visit. If we cannot enter, the visit may be billed as a no-access trip after review.
How to prepare
Clear floors and counters in the rooms we will clean, secure valuables, crate or separate pets if they may be stressed by visitors, and leave parking or gate notes in the booking. We do not move large furniture or handle weapons, cash, or jewelry.
Cancellation and rescheduling
Cancel or reschedule at least 24 hours before the arrival window (editable in config). Later changes, lockouts, and no-shows are reviewed case by case and may include a trip fee once prices are locked.
Payment
Card numbers are never stored in this app. Payment will use a hosted checkout page in a later phase. This sandbox only collects a booking request. Do not send card details by email or text.
Re-clean requests
If an included item was missed, tell us within 24 hours with the room and item. We review the written scope, add-ons, and condition notes. We may send the provider back, offer a credit, or decline if the item was excluded or the home condition did not match the booking.
Damage and valuables
Report suspected damage as soon as you notice it and keep the area unaltered when it is safe to do so. Claims are reviewed with photos, the checklist, and both sides of the story. We do not clean or handle high-value items left in the open.
Unsafe conditions
Providers may leave or pause if they find biohazards, pests, hoarding, threats, weapons, illegal substances, or unsafe walking paths. Those jobs are canceled or referred — they are not automatically accepted.
Photos
We may ask for photos of problem areas or completion evidence. We do not use customer homes as advertising photos without written permission.
Recurring service
Weekly, every-other-week, and monthly plans start after we accept the first visit. You can skip, change, or cancel a future visit under the cancellation window. We do not count unpaid future visits as revenue.
Tips and off-platform payments
Tips are optional and should go through Capitol Cleaning once payments are live — not in cash to the crew for off-book work. Please do not hire the assigned crew off-platform for the same home.
Privacy
capitolcleaningtx.com uses your address, access notes, and pet details only to quote, book, and support the job. We do not sell your data. Access codes are treated as sensitive and are not broadcast to multiple providers.
Conduct and accessibility
We do not discriminate on protected characteristics. Tell us about mobility needs, service animals, or communication preferences. Abusive conduct toward staff or crews can end service.